Refund policy

Return & Refund Policy

Returns

We accept returns for damaged or defective items only.

To be eligible for a return, you must notify us within 7 days of receiving your order. The item must be unused, with tags, and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at alexandre.lrqt@gmail.com. If your return is accepted, we will provide a return shipping label and instructions. Items sent back without prior authorization will not be accepted. Once a return label is issued, you have 7 days to ship the item back.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at alexandre.lrqt@gmail.com so we can assess the situation and make it right.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be automatically issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to process the refund.

Contact

alexandre.lrqt@gmail.com